De99's Terms and Conditions — Know everything, loud and clear

Welcome to de99.pro. These Terms & Conditions ("Terms") govern the legal agreement between you and de99 with respect to your use of the de99 platform. By accessing de99's website, mobile app, or any of its services, you confirm that you have fully read, understood, and accepted these Terms.

De99's Terms & Conditions are written in plain, straightforward language with Bangladeshi players in mind, so there's no room for confusion. We believe transparency is the foundation of a healthy and trustworthy gaming relationship, which is why every clause is presented in an easy-to-understand format.

These Terms may be updated at any time. When changes are made, de99 will notify you via your registered email or post a notice on the website. Continued use of the platform after any update constitutes acceptance of the revised Terms.

To use de99, you must meet the following requirements:

• You must be at least 18 years of age.
• Online gaming must be legally permitted in your country of residence.
• You must have a valid mobile number or email address.
• You must not have been previously banned from de99.
• Family members of de99 employees are not permitted to register on this platform.

Age verification is mandatory under de99's Terms & Conditions. de99 reserves the right to verify your age at any stage of the account process using a national ID or passport. Withdrawals may be held until verification is complete.

You must provide accurate and complete information when opening an account at de99. False information may result in account termination. Each person may only hold one account — creating multiple accounts using the same name, address, device, or payment method is strictly prohibited.

• Keep your password strong and confidential.
• Your account must not be shared with or used by anyone else.
• If you suspect unauthorized access to your account, contact support immediately.
• Please notify de99 immediately if any of your personal details change.
• We recommend keeping two-factor authentication enabled to keep your account secure.

Under de99's Terms & Conditions, you are solely responsible for all activity that takes place on your account, unless it can be proven that a fault existed within de99's systems.

De99 supports fast and secure deposits and withdrawals via bKash, Nagad, and Rocket. All financial transactions are governed by de99's Terms & Conditions.

• Minimum deposit: BDT 500
• Minimum withdrawal: BDT 500
• Withdrawals are typically processed within 30 minutes to 2 hours.
• Withdrawals must be made through the same payment method used for the deposit.
• KYC verification is mandatory before your first withdrawal.
• de99 reserves the right to suspend withdrawals if a transaction is flagged as suspicious.

Depositing to a third-party bank account or mobile wallet is strictly prohibited. de99 complies with international anti-money laundering standards and is legally required to report suspicious transactions to the relevant authorities.

De99 offers a range of bonuses and promotions, including welcome bonuses, reload bonuses, cashback, and free spins. Each bonus comes with its own terms and conditions that must be read before claiming.

• To claim a bonus, a deposit must be made within the promotional period.
• Most bonuses come with wagering requirements (typically 10x to 30x).
• Bonus funds cannot be used on certain games — see the Promotions page for the list of restricted games.
• Each bonus may only be claimed once per person.
• Withdrawing before completing the wagering requirement will result in the bonus being forfeited.
• de99 reserves the right to modify or cancel any bonus offer at any time.

All gaming and betting activity on de99 is governed by de99's Terms & Conditions. Each game has its own rules, which are displayed when the game is launched.

• Once confirmed, bets cannot be changed or cancelled.
• If a game is interrupted due to a technical issue, de99 will provide an appropriate resolution.
• If a bug or error is detected in a game, de99 reserves the right to void the results of the affected round.
• In Sports Betting, if an event is cancelled, your bet will be refunded.
• The use of any software, bots, or automation tools is strictly prohibited.
• If a player exploits a system error to obtain irregular winnings, de99 reserves the right to void the amount in question.

De99 uses RNG (Random Number Generator) technology across all games to guarantee fair outcomes. Our game providers are regularly audited by internationally accredited third-party testing agencies.

De99 is committed to protecting your personal information. Data collected during registration and platform use is used solely for service delivery, security verification, and legal compliance.

• Your information is never sold to third parties.
• Information may be disclosed to authorities when required for legal purposes.
• Cookies are used to enhance the user experience.
• All data is securely stored using SSL encryption.
• To request deletion of your data, please contact support.

For our full data protection policy, please visit our Privacy Policy View page.

All de99 players are expected to conduct themselves honestly and respectfully. The following activities are strictly prohibited under de99's Terms & Conditions:

• Fraud, deception, or any other dishonest activity.
• Money laundering or transactions involving illegal funds.
• Threatening, harassing, or insulting other players.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Use of bots, macros, or any automated software.
• Advertising the platform or running affiliate activities without de99's prior authorization.

De99 reserves the right to suspend or permanently close any account at any time, particularly in cases of Terms & Conditions violations.

• Violations of the terms and conditions may result in account suspension without prior notice.
• Accounts inactive for more than 12 months will be marked as dormant.
• You can also close your account at any time by contacting support.
• If there is a valid withdrawable balance at the time of account closure, it will be paid out before the account is closed.
• If fraud or money laundering is proven, the account and all associated balance will be forfeited.

Under the Self-Exclusion feature, you can lock your account for a specified period of time. To learn more about this, please contact our Responsible Gaming View page.

De99 is committed to delivering the highest quality of service; however, de99's liability is limited in certain circumstances:

• de99 is not liable for any loss caused by internet connection disruptions.
• de99 is not directly liable for failures caused by third-party services such as payment gateways or game providers.
• Service may be temporarily unavailable due to unexpected technical issues.
• de99 is not obligated to compensate for any financial losses incurred through gaming.

Gaming is a form of entertainment and always carries the risk of financial loss. Play responsibly within your means and in accordance with de99's Terms & Conditions.

De99 reserves the right to update these Terms & Conditions, in part or in full, at any time. For significant changes, de99 will provide at least 7 days' prior notice.

• The effective date of any changes will always be displayed at the top of this page.
• A notice of any changes will be sent to your registered email address.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.

If you have any questions or complaints regarding these Terms & Conditions, please contact de99's support team. Our dedicated team is available 24/7, seven days a week.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the platform.
• An initial response will be provided within 48 hours of a complaint being submitted.
• Complex complaints may take up to 7 business days to resolve.

De99 takes all complaints seriously and is committed to providing fair and timely resolutions. Our goal is to ensure every player's satisfaction.